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Port Connectivity Test Fails

Overview: This situation occurs when the user cannot pass over one of the required ports.

Possible Resolutions

  • Failing the Port Connectivity Test may be due to the configuration of your company's network.
  • Run the stand alone Port Tester / Port Checker to view which ports are failing. Show Me.
  • Please work with your IT department to whitelist/allow the correct addresses and ports. Show Me
  • Please have your IT team view the Adobe link below for additional information. This page explains the potential firewall complications with Adobe Flash Media Server.
  • Adobe Link