Most companies have firewalls, proxy servers, intrusion detection and prevention and/or web filtering devices in place as a mechanism to maintain a level of security and reliability of their network infrastructure. In some instances, these mechanisms may require adjustment by your company's IT Infrastructure team to ensure a quality user experience for the rich media and interactive features of the platform.
The list below includes hostnames and ports used by the platform as well as the corresponding application functions they provide. If you are having issues with the interactive and/or rich media features of the platform, this information can be used by a network administrator to help resolve them. This page is updated when necessary so please bookmark it for future reference.
| Function | Host Name(s) | Protocols/Ports | ||
| Viewer Connection Information | ||||
| MPEG DASH and HLS Adaptive Bitrate Video Streaming Delivery (Live & VOD Delivery) |
Host Name(s) | STUDIO-LIVE-APAC.AKAMAIZED.NET STUDIO-SYNLIVE-APAC.AKAMAIZED.NET STUDIO-VOD-APAC.AKAMAIZED.NET STUDIO-SYNVOD-APAC.AKAMAIZED.NET |
Protocols/Ports | HTTPS 443 Outbound |
| Static Content Delivery (Images, Flash PPT Slide Content, etc) (PRIMARY) | Host Name(s) | PRESENTATIONS-APAC.AKAMAIZED.NET STATIC.APAC.ONLINEXPERIENCES.COM |
Protocols/Ports | HTTPS 443 Outbound |
| General Platform Logon/HTML Wrapper (HTML, JS, Data Calls) | Host Name(s) | APAC.ONLINEXPERIENCES.COM | Protocols/Ports | HTTPS 443 Outbound |
| Websockets | Host Name(s) | VC.APAC.ONLINEXPERIENCES.COM WEBSOC.APAC.ONLINEXPERIENCES.COM |
Protocols/Ports | HTTPS 443 Outbound |
| Static Content Delivery (Images, Flash PPT Slide Content, etc) (BACKUP) | Host Name(s) | CDN.APAC.ONLINEXPERIENCES.COM | Protocols/Ports | HTTPS 443 Outbound | Akamai Time Server | Host Name(s) | Protocols/Ports |
| Standard (IP-Based) Presenter Connection Information (same as above, along with the below) | ||||
| WebRTC STUN binding - Presenter candidate gathering WebRTC Ingest - Presenter Connections For Streaming Video WebRTC Tunneling over TCP Port 80 or 443 |
Host Name(s) | 54.250.31.202 (ING01.APAC) 54.250.18.165 (ING02.APAC) |
Protocols/Ports | UDP 3478 Outbound UDP 49152-65535 Outbound TCP 80, 443 Outbound |
| Accelerated (FQDN) Presenter Connection Information (helps remote presenters) | ||||
| WebRTC STUN binding - Presenter candidate gathering WebRTC Ingest - Presenter Connections For Streaming Video WebRTC Tunneling over TCP Port 80 or 443 |
Host Name(s) | ING-IPA-01.APAC.ONLINEXPERIENCES.COM ING-IPA-02.APAC.ONLINEXPERIENCES.COM |
Protocols/Ports | UDP 3478 Outbound UDP 49152-65535 Outbound TCP 80, 443 Outbound |
| Encoder Needed Connection Information | ||||
| Encoders "RTMP Based" | Host Name(s) | VC.APAC.ONLINEXPERIENCES.COM | Protocols/Ports | TCP 1935 Outbound |
| VCU over SIP | Host Name(s) | VC.APAC.ONLINEXPERIENCES.COM | Protocols/Ports | HTTPS 443 Outbound TCP & UDP 5060, 5061 Outbound |
| Studio API Access | Host Name(s) | API.APAC.ONLINEXPERIENCES.COM | Protocols/Ports | HTTPS 443 Outbound |
| As Needed | ||||
| Mail Relay (only if email sender is custom and not @apac.theonlinexpo.com) | Protocols/Ports | SMTP 25 | ||
For additional information that may assist your IT department with understanding the WebRTC protocol and how to successfully allow WebRTC streaming through a highly secure network, please consult this WebRTC knowledge base article:
https://addpipe.com/blog/troubleshooting-webrtc-connection-issues/
Also, it is possible to restrict the range of local UDP ports used for WebRTC in the Chrome browser with a registry setting:
http://www.chromium.org/administrators/policy-list-3#WebRtcUdpPortRange
Here is an overview of the network requirements for using Studio as a presenter. In this document you will learn more about the technology the platform uses to support real-time communications:
https://support.notified.com/hc/en-us/articles/115004317583-WebRTC-FAQ-